System Administrator Job at Intelligent Technical Solutions, Seattle, WA

WXpNVG03NnRKekY5TE5XYnByU0pYMTJs
  • Intelligent Technical Solutions
  • Seattle, WA

Job Description

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator . We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Server issues of any kind.
  • Basic and intermediate networking issues.
  • Escalation point for technicians

Job Qualifications:

  • Experience with Windows and Mac OS troubleshooting.
  • Experience with Server 2012 to 2022.
  • Experience with VMWare and Hyper V Virtualization.
  • Experience supporting M365 and Azure.
  • Minimum of three years experience in IT Support or a similar role.
  • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
  • Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
  • Experience with Managed Service Providers (MSPs) is highly desirable.
  • Active Server Certifications are preferred.
  • Valid driver's license and access to a vehicle for client visits.

Job KPIs:

  • First-touch closed: Each ticket that is completed with only one-time entry contributes to this number.
  • Utilization: The percentage of time that you are on the clock and billing time to client tickets.
  • CSAT: Scores filled out by clients using the rating system in tickets.

Compensation:

Pay rate ranges from $36.36/hr up to $41.03/hr and vary by experience and location.

  • Pay increase depends on the acquisition of certificates. Technicians are expected to take the company-sponsored certification at least once every six months upon hiring.
  • (Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.)

Benefits:

  • Paid US Holiday
  • Paid Time Off
  • Comprehensive Health Plans
  • Life and Accident Insurance
  • Accident and Disability Coverage
  • Company-paid training and certification
  • Retirement Security
  • Health & Wellness Program
  • Salary Advancement

Job Tags

Holiday work, Full time,

Similar Jobs

Pediatric Therapeutic Services, Inc.

Occupational Therapist - School Based Job at Pediatric Therapeutic Services, Inc.

 ...Pediatric Therapeutic Services (PTS) is seeking an Occupational Therapist to provide school-based services for a local school district in Franklin County Perks: PTS offers job stability and growth through advanced career opportunities. We offer competitive... 

Diversified Inc

Sales Representative - Garage Door Moving Solutions Job at Diversified Inc

 ...Job Title: Sales Representative Garage Door & Moving Solutions Company: Overhead Door Company of Wausau a division of Diversified Inc. Location: Wausau WI Area Employment Type: Fulltime About Us: At Overhead Door Company of Wausau a division... 

West Suburban Medical Center, LLC

Anesthesia Tech Job at West Suburban Medical Center, LLC

 ...Service. Integrity. Transparency. JOB SUMMARY Assists in delivery of safe, effective care to patients by members of the Anesthesia Department JOB QUALIFICATIONS Associate Degree or five years related technical hospital experience. Current CPR Three... 

Firematic Supply Company

Tailor Job at Firematic Supply Company

 ...family-owned business who has been serving those who protect us all for over 50 years! We are looking to hire a highly-skilled Tailor to alter, modify, and repair Fire Fighter gear for our customers. The Tailor's responsibilities include restyling old or outdated garments... 

Pivot Workforce

HVAC Sheet Metal Installer Job at Pivot Workforce

 ...HVAC SHEET METAL INTALLERClient Benefits ~ Competitive Hourly Compensation DOE ~401(k) with employer matching ~ Medical, Dental, Vision, Short-term, Long-term, Life Insurance, PTO, etc. What You Will Be Doing A reputable company in Grand Rapids, MI...