Job Description
Supervisor - Starbucks Location Austin, TX (Downtown area) : Summary:
Ensure the smooth operation of the Starbucks Coffee outlets. Assist Starbucks Manager with achieving good results in sales, profit, service and associate satisfaction while ensuring excellent guest service.
Responsibilities
- Oversee department in the absence of department manager. Assist in supervising associates; maintaining a friendly, efficient, and appealing environment for associates and customers.
- Assist in the selection, orientation and training of new associates, and reinforce a successful performance by providing respectful and encouraging coaching. Provides feedback to manager on performance during shift.
- Oversee staffing levels and makes adjustments to ensure service levels are met within labor models. Ensure associates are following their schedule.
- Ensure associates have knowledge of menu content and menu prices. Demonstrate suggestive and up-selling techniques when interacting with guest.
- Ensure associates accurately complete daily checklists, and organizes opening and closing duties as assigned.
- Contribute to positive team environment by recognizing alarms or changes in partner morale and performance, resolves routine associate issues and communicates them to the manager.
- Train associates on safety standards and enforce those standards on a consistent basis. Develops positive relationships with associates by understanding and addressing individual motivations, needs and concerns.
- Ensure all operational policies and procedures, including those for cash handling and safety and security are followed, to ensure the safety of all associates during shift.
- Ensure cash management and cash register policies and proper cash management practices are followed by shift team.
- Assist manager and lead supervisor with daily and weekly payroll reporting as needed
- Complete weekly food ordering to ensure proper product availability
- Adjust food pars as needed in order to meet demand and maintain proper inventory
- Assist managers in maintaining quality levels through monthly quality assurance surveys
- Assist with successful roll-outs of new products
- Control waste logs daily or as needed to track food spoilage
- Assist with conducting Rex and Rap sessions with associates.
- Complete inventory and ensures proper inventory levels of food, beverage, paper, glassware and silverware are maintained. Submit and approve requisitions as needed.
- Submit daily/weekly tips and other payroll related reports as needed.
- Conduct and participate in daily, weekly, monthly meetings as required.
- Practice safety standards at all times and keeps the property safe for guests and fellow associates.
- Ensure security and confidentiality of all guests, hotel information and materials
- Follow METS guidelines to report equipment malfunction and maintenance issues.
- Report unsafe conditions and suspicious activity to Loss Prevention/Management.
- Know and live the mission and the White Lodging/brand basics.
- Ensure County/City/State Department and Starbucks' health code standards are consistently met
Other Information
COMPETENCIES
- Communicates effectively
- Conflict Management
- Team Building
- Customer Service
- Adaptability
- Organization/Planning
- Resourceful
- Judgment decision making
SKILLS
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Strong interpersonal skills
- Ability to learn and use technical equipment (e.g. espresso machine)
- Ability to build relationships
- Ability to provide quality customer service
- Willingness to maintain a clean, healthy and safe working environment
- Ability to process information/merchandise through computer system and MICROS register system
- Ability to reconcile all cash and currency
EDUCATION/EXPERIENCE
- High Scholl Diploma/GED
- One (1) year of experience in a position that required constant interacting with and fulfilling the requests of customers
- At least one (1) year of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
WORKING CONDITIONS
- Regularly required to stand, walk, talk and hear
- Frequently required to use hand to finger motions, handle or feel objects, reach with hands and arms.
- Regularly required to lift and/or move items up to 30 pounds
- Must be able to adjust vision to both day and night lighting, and able to focus on distant and close-range objects
- Regularly required to handle food and hot beverages
Location Code: 2558
Job Tags
Full time, Shift work, Night shift, All shifts,