Summary:
The Client Care Coordinator/Manager reports directly to the Administrator and is responsible for guiding and coordinating all client-related activities of the SYNERGY HomeCare business. This position includes leadership and management in areas of the business including Inquiry Management, Intake, Client Care, and Quality Assurance for employees and clients.
This position entails establishing a positive office culture to meet the needs and exceed the expectations of clients. The Client Care Coordinator/Manager will help maintain client files and communication. Additionally, the Client Care Manager will be responsible for collaborating with the Franchisee and Administrator to enhance client satisfaction and revenue growth.
Qualifications:
Two years supervisory or management experience in home care or other health related setting (preferred)
Exceptional customer service skills
Possess at least two years experience in healthcare or home care, working with the elderly, disabled or individuals requiring supportive services
Proficiency in computer skills (Google Suite, Excel, Power Point, etc)
Knowledge of scheduling software (eRSP or similar) or CRM preferred
Well-honed time management skills
Exemplary communication skills, both verbal and written
Ability to train caregivers
Essential Duties and Responsibilities:
Home assessments
Client communication
Home/Quality Assurance visits
Customer service
Incoming client inquiry calls
Review HCP Vantage report monthly
Handle service recovery issues
Recommend additional service hours when indicated or conversely
May participate in the on-call rotation, answering after-hours calls
Weekly reporting of accountabilities
Caregivers Training
This job description is not intended to be all inclusive. The employee will be expected to perform other reasonable duties as assigned.
Pay Rate: $19 - $22/h
Please feel free to call for more information: 614-965-6760 or email your resume today to: ibrahimadiallo@synergyhomecare.com
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