Job Description

Embark on a Relaxing Journey in Bar Harbor, Maine! Join Us as a Spa Receptionist at Our Waterfront Spa! Ready to be part of a tranquil and luxurious retreat? We're seeking a friendly and detail-oriented Spa Receptionist to join our spa team at the Bar Harbor Inn and Spa. Your welcoming demeanor and organizational skills will play a vital role in creating exceptional guest experiences.

As a Spa Receptionist, you'll greet guests with warmth, schedule appointments, handle transactions, and assist in maintaining the serene ambiance of our spa. You'll work closely with the Spa Manager and Spa Receptionist Supervisor to ensure smooth daily operations and a relaxing environment for all.

We are a family-owned independent hotel, committed to providing a comfortable and welcoming haven for our guests. Recognized as one of the Best Places to Work, we foster an inclusive workplace.

You will be working on a seasonal basis from Spring to Fall, with shifts that may include weekends, evenings, and holidays. The starting out wage would be $18.22 an hour.

Why You'll Love Working with Us:

• Immerse yourself in the peaceful ambiance of Bar Harbor, where your workday feels like a retreat.
• Join a supportive team that values collaboration and professional growth.
• Be a part of creating unforgettable moments for our guests.

What You May Not Know Is That We Also Offer Amazing Benefits and Perks:

• Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked during the calendar year.
• Teladoc Virtual Care: Access medical experts 24/7 for a $25 monthly charge, with $0 copay. Spouse/dependent(s) can use this service for free.
• Dental Insurance: Up to 4 cleanings per year—80% covered by us!
• End of Season Bonus
• Heating Savings Program: Save on heating oil and propane through partnerships with Irving and Dead River.
• Core Values Program: Earn points for branded swag!
• Referral Bonus: Earn up to $1,000 for each new full-time employee you refer.
• Employee Discounts: Enjoy hotel stays, dining, and spa services within our portfolio and selected New England Inns & Resorts.
• Employee Assistance Program (EAP): Free, anonymous counseling.
• Employee Relief Fund: Financial support for unexpected situations, funded by your teammates.
• Witham Family Hotels Gala: Celebrate YOU at our annual recognition event!

Key Responsibilities:

• Welcome guests warmly, providing exceptional service and attention to detail.
• Schedule spa appointments efficiently and maintain accurate records.
• Handle transactions and assist with retail sales.
• Maintain cleanliness and organization of the spa's reception area.
• Collaborate with the Spa Manager to ensure seamless daily operations.
• Answer guest inquiries and address concerns professionally.
• Support team members in creating a relaxing and rejuvenating environment.
• Performs other duties as assigned by the Spa Manager.

Skills & Requirements:

• Positive and team-oriented attitude with excellent communication skills.
• Strong organizational abilities and attention to detail.
• Proficiency with scheduling software and point-of-sale systems (training provided).
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Prior hospitality or customer service experience is a plus but not required—we'll train the right candidate!

Physical Demands:

• Prolonged periods of standing and working on a computer.
• Ability to lift up to 20 pounds occasionally.

Performance Measurement:

• 90-day performance review, annual performance review, guest feedback, and team collaboration.

If you're passionate about guest service and thrive in a serene environment, we'd love to hear from you. Apply now and help us create unforgettable experiences by the waterfront!

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