Job Description

• Contribute to strategy sessions and help guide business management in their use of SAP S4/Hana.
  
• Work with department leadership to create an open dialog to determine issues and derive enhancement priorities.
  
• Continually scout for business process improvements and support the business in attaining the highest levels of productivity.
  
• Prioritizing business requirements and communicating plans with stakeholders for review and approval.
  
• Translate business requirements into business-based solutions and ensure an ultimately working solution in SAP S4/Hana or third-party applications.
  
• Troubleshoot SAP S4/Hana business process in the SCM, MM, IM, eWM, QM and MDG modules as well as interfaces, providing resolution and improvements as required.
  
• Walk customer through problem-solving process.
  
• Follow up with customers to ensure issues have been resolved.
  
• Train users
  
• Implement SAP S4/Hana system solutions utilizing the system development lifecycle and project management methodologies.
  
• Utilize change management methodology and ensure the appropriate documentation is complete to implement system changes.
  
• Partner with vendors and third-party support teams to resolve system issues, develop enhancements and project tasks.
  
• Troubleshooting Functional and technical SAP S4/Hana issues
  
• Collaborating with Business Analysts, Project Leads, and IT team to resolve issues and ensuring solutions are viable and consistent.
  
• Develop and maintain test scripts.
  
• Facilitate and execute end user acceptance testing following support team processes
  
• Assist with development, implementation, and management of policies, processes, and standards within the technical environment.
  
• Assist with creating training documentation.Be responsive in a fast-paced adapting environment that requires maximum system performance, minimum down time, and a high degree of customer satisfaction and confidence.

Requirements

A bachelor’s degree in IT and/or Business or equivalent work experience is required.

Expert in SAP S4/Hana

Adept in supporting in SAP S4/Hana and non- SAP S4/Hana system.

Strong skills in: SAP S4/Hana EBS, customer service, communications skills, facilitation, leadership, analytics, and data modeling.

Have manufacturing environment experience.

Experience in leading systems implementation utilizing SDLC and Project Management methodologies.

Proficient working knowledge of Microsoft Windows.

Must have strong analytical skills and must have attention to detail.

Have the ability to adapt to a constantly changing manufacturing environment.

The ability to quickly learn new system solutions.

Demonstrate strong communications skills and the ability to work independently as well as in a positive team environment.

Strong interpersonal skills to build and maintain relationships.

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