Job Description

Who Are We?

The Full Circle Insights team is made up of former Salesforce executives, marketing experts, product managers, and automation specialists who understand how valuable data is – and how frustrating it can be to get. Our powerful, Salesforce native solution empowers companies to easily create attribution models, measure sales and marketing funnels, and align company-wide.

Our Core Values

Our Core Values: 

• Be Transparent
• Transparency is a way of life. To truly Be Transparent you must be candid and honest with everyone to gain trust and build relationships.
• Build Bridges 
• Building Bridges connects people. It creates trust, builds relationships, and generates growth opportunities both professionally and personally.
• Do It Now
• Do It Now honors the importance of requests and questions, clears lingering tasks, and helps us focus on core actions that change the business.

At Full Circle, we encourage creativity, value innovation, demand teamwork, expect accountability, and cherish results. If you’re ready to make an impact and work with people who care about your success, you’ve come to the right place.

Requirements

This Role

Full Circle is looking for a Technical Implementation Manager to work directly with new customers, getting them up-and-running on Full Circle products. This role also helps to solve complex business and technology problems for existing clients.

In this position, interpersonal skills are just as important as technical expertise. Full Circle’s customers have adopted a data-first approach to marketing. As an Implementation Manager, you’ll help them understand what to do with that data — and why — as you guide them through onboarding, business process reviews, implementation, and deployment.

The role reports directly to the VP of Customer Success and is fully onsite in downtown San Antonio.

Customer-Facing Responsibilities

• Guide customers through the implementation of their Full Circle products.
• Advise customers on best practices for integrating Full Circle with their existing processes and tools.
• Lead collaborative business and technical review sessions with customers.
• Manage the technical tasks of product implementation, including customizations, configurations, integrations, deployment, and testing.
• Facilitate smooth handoff of customers from implementation to Customer Success Managers.
• Understand the technical tasks of product implementation, including customizations, configurations, integrations, deployment, and testing.

Vital Qualifications

• Active Salesforce certification (Advanced Administrator, Sales Cloud), and relevant experience
• Ability to understand Marketing Operations requirements
• High emotional intelligence with an analytical, detail-oriented mindset
• Extensive experience across the Salesforce product suite
• Proficiency and comfort working with Salesforce reports and dashboards 
• Proven ability to design, optimize, and integrate business processes across systems
• Salesforce declarative development experience 
• Genuine interest in helping customers succeed 
• Clear, precise communication and active listening skills
• Willingness to build a consultative skillset 

Preferred Qualifications

• Bachelor’s degree in a relevant field.
• 2+ years of experience in marketing operations systems
• Experience with customer success
• Familiarity with the Salesforce data loader
• Knowledge of marketing automation programs
• Experience using Amazon Web Services (AWS)

Key Responsibilities:

• Deep and Strategic Technical Understanding - Understanding and clarification of client goals and building efficient processes to help achieve a client’s success. Will need to have an understanding of how to deploy our products quickly and efficiently and make strategic recommendations.
• Account Ownership: “The buck stops here” mentality. Though you will often need to engage other parts of the organization to find an internal solution, you will take full ownership of the clients.
• Client Engagement: Serve as the primary point of contact for clients from a long-term perspective. Build strong relationships with key stakeholders, understand their unique requirements, and proactively address concerns to foster trust and satisfaction.
• Requirements Analysis: Collaborate with clients to gather and analyze requirements, translating business needs into actionable project plans and technical specifications. Ensure alignment between client expectations and solution capabilities to drive value realization.
• Solution Configuration: Work closely with internal teams to configure our products/services according to client specifications. Provide guidance on best practices and customization options to optimize solution fit and functionality.
• Training and Adoption: Develop and deliver training programs to empower clients with the knowledge and skills needed to maximize the value of our solutions. Drive user adoption through effective change management strategies and ongoing support.
• Performance Monitoring: Establish key performance indicators (KPIs) and success metrics to track the impact of our solutions post-implementation. Continuously monitor performance and identify opportunities for improvement to enhance client value over time.
• Risk Management: Anticipate and mitigate potential risks and obstacles that may impact renewal success or client satisfaction. Implement contingency plans as needed to minimize disruptions and ensure project continuity.
• Cross-Functional Collaboration: Collaborate closely with sales, product management, development, and support teams to facilitate knowledge transfer, gather feedback, and drive product enhancements based on client insights and market trends.

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Note: The above job description is intended to outline the general nature and level of work being performed by individuals assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required, and may be subject to change based on business needs.

Benefits

• 401(k) with matching
• Health, dental, and vision benefits
• Unlimited PTO

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