Job Description

Responsibilities arrow_right

• Lead and Manage Teams: Provide leadership to the customer service teams in Texas, New Hampshire, and Mexico while driving a “one team” approach. 
• Customer Centricity: Foster a customer-first mindset by developing and implementing strategies that prioritize customer satisfaction and build long-term loyalty. 
• Process Improvement: Identify inefficiencies then develop and implement strategies to enhance customer satisfaction and operational efficiency. Ensure consistent and efficient customer service processes across regions.  
• Digitalization and Automation: Implement tools and technologies to streamline workflows and improve response times.  
• Central Communication Point: Ensure customer service acts as the hub for all communications, coordinating effectively with external customers and internal departments such as sales, supply chain, and procurement to maintain seamless interactions and information flow. 
• Hands-on Involvement: Actively involved in day-to-day operations to ensure smooth transitions and effective implementation of new processes. 

Qualifications arrow_right

• Bachelor’s Degree in Business, Management, or related field. 
• 5+ years of leadership experience in a corporate customer service environment.  
• Proven experience with process improvement and implementations, including digitalization and automation. Lean, Six Sigma, or related methodology certification, a plus.  
• Previous experience in a manufacturing environment, a plus.
• Previous hands-on experience with SAP.  
• Excellent communication, collaboration, and multi-tasking skills paired with great attention to detail.  

Job Tags

Similar Jobs