Job Description

About MSF-USA | Doctors Without Borders

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization providing medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries. We were formed in France in 1971 as an association by a group of doctors and journalists to go to emergency situations and to treat patients with dignity while bearing witness independently of geopolitical boundaries. MSF is now a global movement of more than 25 MSF organizations, working in over 70 countries. We cooperate as an international, independent, medical humanitarian association that offers medical assistance to populations in distress, victims of natural or manmade disasters, and civilian victims of armed conflict, without discrimination and irrespective of race, religion, age, gender/sex, national or ethnic origin, color, disability, sexual orientation, genetic information, or political affiliation and provides assistance to the population in distress and intervenes worldwide. MSF staff also “bear witness” by speaking out about our work and what is experienced on the ground, not only to draw the world’s attention to crises, but to stand in solidarity with our patients and colleagues who are experiencing these emergencies firsthand.

We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.

Role Overview

The Major Gifts Officer identifies, develops, manages and grows strategic relationships with existing major donors and prospects. This includes stewardship and solicitation plans for a portfolio of around 200 individuals giving over $24,00 in a 24-month period with the goal of securing funding for MSF-USA. The role requires close coordination with various MSF personnel to develop proposals around priority MSF activities and initiatives in line with the donors’ preferences. In consultation with Senior Major Gifts Officer, the role implements the overall strategy for major donors and prospects at MSF USA in their assigned territory.

Department Accountabilities

Prospecting

Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.

Donor Cultivation, Engagement and Management

Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.

Fundraising

Secure reliable, sustainable and efficient resources in alignment with MSF-US commitments.

Brand Positioning

Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.

Best-in-Class Fundraising Systems and Capabilities

Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.

Roles Specific Outcomes

Key Account Management

Maintain relationships with donors such as small- to medium-sized companies, either personally or by supervising an account management team. Work within established systems to develop solutions, generate new opportunities and ensure all donor demands are met.

Donor Relationship Development (Prospecting)

Develop and implement a donor contact plan to engage the potential donor in relevant campaigns to build new relationships. Act as first point of contact for donor queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.

Donor Relationship Management (Account Management)

Develop and implement a donor contact plan to engage the customers in relevant campaigns. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the donor receives an appropriate response.

Business Meetings/Events Arrangement

Schedule appointments, make arrangements for meetings and conferences, and organize travel plans following detailed instructions to facilitate business meetings.

Donor Renewals

Drive and secure donor renewals through exceptional service interactions, ensuring the donor is consistently gaining value from the product/service.

These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other functions as assigned.

Complexity and Problem-Solving Skills

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