La Colaborativa is a 501(c)(3) non-profit organization dedicated to empowering
Latinx immigrants, enhancing community well-being, and advocating for accountability among institutional decision-makers.
Position: Full-time Housing Case Manager
Schedule: Monday - Friday, 10:00 AM - 6:00 PM
Location: 318 Broadway, Chelsea, MA, 02150
Salary: $58,000-$60,000, depending on experience, plus a $3,000 sign-on bonus after successful
completion of probationary period
La Colaborativa is looking for a housing case manager who will lead housing small-scale mediations
and advocate on behalf of tenants regarding rental arrears, housing conditions, and rent increases.
Assist in completing RAFT applications through community outreach and scheduled appointments.
Forge connections with local landlords, brokers, and property managers to find alternative housing
when needed. Complete housing applications with members of La Collaborative Assist by sending
out recertification information and other requested information from vouchers or affordable housing
programs.
Key Responsibilities
● Bilingual Spanish-English
● Perform intakes, collect and analyze data, and conduct needs assessments to determine short
and long term housing, economic stability, social, and health needs;
● Under the leadership of the Triage Manager, assess housing barriers experienced by clients,
while developing strategies to assist clients in overcoming barriers to obtaining stable, safe,
and affordable housing;
● Develop and implement trauma informed, culturally sensitive housing and wrap around service
delivery plans;
● Provide case management to a caseload of approximately 15-20 clients. Clients may reside in
unstable housing conditions, local emergency shelter, or may be unhoused. Exercising
empathy, empower clients through case management and advocacy to help clients achieve
housing goals;
● Offer resource navigation assistance to clients, in order to increase access to a variety of
housing resources, public benefits, and community services, such as local rental and utility
assistance;
● Through a client centered approach, develop and implement strategies to maximize the impact
of housing resources. Conduct extensive research and housing search activities to identify new
housing opportunities for clients, supporting all aspects of rehousing;
● Manage cases independently, as well as part of internal teams and external coalitions, in
conjunction with community based partners;
● Foster and maintain robust partnerships with community based organizations active in the
housing field, in order to enhance the quality of service for clients;
● Empathetically resolve conflict, promote social cohesion and wellbeing, and connect clients to
integrative mental health, physical health, and specialized community-based services;
● Advise leadership on emerging trends related to housing insecurity, displacement, and
evictions;
● Carry out all responsibilities with the utmost integrity and honesty; and
● Perform data collection, prepare regular reports, and routinely update leadership in a timely
manner; and
● Prioritize cultural safety and sensitivity, specifically with Latinx and immigrant communities, in
all facets of work.
Qualifications and Skills
● High School Diploma or GED;
● 1+ years of customer service experience, preferably in human services, possess demonstrated
commitment to customer service;
● Must be over 21 years old;
● Demonstrable track record of working independently and dependably completing assignments;
● Highly skilled at written and oral communication, as well as tactfully interacting with people
through a trauma-informed, culturally sensitive approach;
● Excellent ability to carry out responsibilities independently as well as collaboratively as a team;
● Capable of being adaptable, agile, and proactive;
● Detail oriented, methodical, and organized, with excellent time management and
organizational skills;
● Experience working in an innovative manner, tackling challenges and assignments in
unconventional ways or on tasks that require creativity;
● Background in excelling in a fast-paced, dynamic environment. Experienced at creating and
implementing systems to remain organized and complete tasks on-time; abd
● Empathetic and compassionate, with a strong sense of community.
Environment
This position is a full-time, in-person position physically located at 63 Sixth St. in Chelsea, MA in a
brand new, state-of-the-art headquarters facility with collaborative work areas, private offices,
communal kitchens, and an outdoor plaza that enhances connections between team members. As this
position works closely with community members, no remote work is permitted. Applicants must
possess adequate transportation to commute to and from work.
To Apply
If you are enthusiastic about our mission and the opportunity to empower the community, please
submit your resume and a cover letter to donnam@la-colaborativa.org.
La Colaborativa is an equal-opportunity employer. La Colaborativa actively embraces diversity
and welcomes applicants from a wide range of backgrounds and experiences.
Job Type: Full-time
Pay: $58,000.00 - $60,000.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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