Help Desk Support and Level 1 Technician Job at TeamLogicIT, Summers County, WV

WURnUW03S3BMRFIrSU42Ym9iZUNWRmls
  • TeamLogicIT
  • Summers County, WV

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

CorVel Corporation

Clinical Review Supervisor Job at CorVel Corporation

 ...The Diagnostic Related Groups (DRG) Clinical Audit Supervisor is responsible for performing DRG validation (clinical/coding) reviews of medical records and/or other documentation to determine correct DRG/coding that is clinically supported as defined by review methodologies... 

Stefanini Group

Senior ios developer Job at Stefanini Group

Details: Job Description Stefanini Group is hiring! Exciting opportunity awaits, let us help you get started! Click Apply now or you may call: (***) ***-**** / email: Deepak Tyagi (****@*****.***) for faster processing! General Description We...

Easterseals

Licensed Speech Language Pathologist (SLP) Job at Easterseals

Licensed Speech Language Pathologist (SLP)Full-time; posted: Tuesday, Dec 3 2024 Easterseals Rio Grande Valley, TexasSend resume to:Alejandra Juarez1217 W Houston Ave McAllen, Texas 78501Phone: (***) ***-****Email: ****@*****.***... 

Veah Consulting Services

Fulltime position for Hadoop and Spark Developer Location: Charlotte(NC), Newark DE, Dallas, TX Job at Veah Consulting Services

 ...Position: Hadoop and Spark Developer Location: Charlotte(NC), Newark DE, Dallas, TX Duration: Fulltime/Permanent Job Description Job Summary: Seeking talented and experienced Hadoop and Spark Developer with strong Java expertise to join... 

Gulfstream Aerospace Corporation

Structural Mechanic V - Special Missions Job at Gulfstream Aerospace Corporation

 ...to read and interpret blueprints and engineering documentation. # Valid drivers license required. to operate towing and other Gulfstream transportation equipment. # Demonstrates excellent communication skills, both verbal and written. # Adapts to sudden schedule...