Job Description

Step Into Leadership: 2nd Shift IT Support Lead

Location: Fort Wayne, IN
Schedule: Monday-Friday, 1:00 PM - 10:00 PM

Are you a tech-savvy problem solver with a passion for customer service? Do you excel at leading teams and thrive in dynamic, fast-paced environments? If so, we’re looking for you!

Join our client, a full-service Public Safety Provider , as a 2nd Shift IT Support Lead and play a pivotal role in supporting critical public safety operations. Lead the second shift team to deliver exceptional service and innovative solutions for our valued customers.

What You’ll Do:

• Deliver Top-Tier Support: Be the go-to expert for customer inquiries, providing timely and effective technical assistance.
• Inspire and Lead: Train and mentor second shift technicians to achieve their fullest potential.
• Drive Innovation: Identify workflow improvements and recommend tools to enhance efficiency and effectiveness.
• Own Escalations: Serve as the escalation point for complex issues, ensuring quick and thorough resolutions.
• Collaborate: Build strong relationships with internal teams and stakeholders to streamline processes.
• Analyze and Solve: Review logs and reports to identify patterns, provide insights, and drive resolutions.
• Manage Tickets: Oversee trouble tickets, ensuring clear communication and timely resolutions from start to finish.

What We’re Looking For:

• Education: Bachelor’s degree in IT or related field (preferred).
• Experience: At least 2 years in customer service; supervisory experience is a big plus.
• Technical Skills: Proficiency with Windows, Linux, and networking.
• Communication: Strong ability to convey technical concepts to a non-technical audience.
• Additional Requirements:
  • Valid driver’s license.
  • Willingness to participate in on-call rotations.
  • Professional appearance and commitment to a drug-free workplace.

Why Join Us?

• Be part of a mission-driven team that values innovation and teamwork.
• Enjoy a role where your leadership and ideas truly make an impact.
• Thrive in an environment that supports your professional growth and values your contributions.

Ready to Lead the Way?
If you’re ready to take your career to the next level and make a difference in a rewarding, fast-paced environment, we’d love to hear from you!

We are seeking local candidates who can commute to Fort Wayne, IN. (Full job description available upon request.)

Apply today and let’s create a safer tomorrow together!

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